Anonymous
map-marker Cincinnati, Ohio

Did not receive order

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Placed order in Amy Bene Aviance Whittney Wig 99j through Pay Pal have not received an order # Pay Pal has taken the funds from my account, need someone to place my order please.
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Anonymous
map-marker Newark, New Jersey

You got a Order Mix. I ordered outre DaVita outre Cassidy

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Thank you very much for the unit it arrived promptly very pleased it's beautiful
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User's recommendation: Shop Hair Stop & Shop and quick delivery

Shari B Ngd

2 weeks no package

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I placed order on February 25th 2020. Money was withdrawn from my account on 2/26/20. I sent email to get tracking information and was told that it would ship on March 6th and that I would get tracking information. I still have not received tracking information and they have started to ignore my text and emails. I hope that I was not beat out of $100. I would not recommend you all to order any hair from this company.
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Loss:
$100

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Roselle, Illinois

I haven't received tracking number

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I didn't receive an email saying that my package had been shipped...But I received my package the day that I contacted Hair Stop And Shop...I look forward to doing much business with Hair Stop And Shop in the future..
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Anonymous
map-marker Duvall, Washington

Beware

Saw an unauthorized payment of $163.00 to "Hair Stop and Shop" - did a search and see this site and the same complaints.
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Justin H Flc

Stay away!

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This website is super shady. Used a brand new credit card to purchase some hair and the card was magically compromised. They don't offer ”phone support” and claim they have no idea how it happened even though the card was never used elsewhere. Also happened with a debit card in July but didn't know it was them until now.
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Loss:
$1
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

3 comments
Guest

Same thing happened to me. This is my 1st purchase from the store.

Purchased from retailer on 3/6/2020, and had 3 fraudulent purchases totaling $700 on 3/9/2020 and 3/10/2020.

I received my package from hair stop and shop in 4 business days (even though they were out of stock of 2 of my items, so i had to re-select). Wont order from them again due to safety issues and constantly out of stock items.

Guest

Oh my, The same thing happen to me. I ordered a wig with my credit card last week on Oct 10 2019.

Then, on Oct 14, 2019, there were 9 transactions from Facebook that I didn't authorize. I have had my credit card for over 20 years, and I ordered online all of the time. However, when i ordered from this site. My card was compromised.

I wish I would have read these comments before I place my order.

I will never use this company again. Stay Away Please.

Guest

Same thing happened to my credit card too with this company

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Anonymous

Satisfied!

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I ordered 3 different wigs and I read the reviews about this company prior to purchasing and was a little skeptical and worried that my order was going to take forever to come and that they’d get my order wrong but to my surprise I’m so thankful I didn’t have to worry. I ordered my hair last Thursday after 10am so it was processed the next day. It arrived yesterday Friday the 13th so it was perfect timing and all and everything was perfect!
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Reason of review:
Exactly as described/ advertised
Anonymous

SOME ONE STOLE MY CARD INFO AND MADE UNAUTHORIZED PURCHASES FROM FACEBOOK

I PLACED AN ORDER LAST WEEK AND FOUR DAYS AFTER I PLACE MY ORDER. SOMEONE HAD 9 FACEBOOK CHARGES WITH MY CARD. I HAVE NEVER HAD THIS ISSUE WITH ANYTHING THAT I ORDER ONLINE UNTIL I USED THIS COMPANY, I WILL NEVER USED THIS COMPANY AGAIN.
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Loss:
$500
Cons:
  • Customer service
  • Order confirmation is not given
Reason of review:
CARD INFO STOLEN
Simi Pwq
map-marker Madison, Alabama

Uncaring customer service.

My order was never delivered Send a few text with no respond. I have been a long time customer with hair stop and shop. And I have never encountered this problem before. I would love to talk with a live person please.
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Amoreena Jcn

No email confirmation

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Just want to make sure my order went through. Never got an email confirmation
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Aleya Vvc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I want to know if my hair is on its way

I didn't talk to no-one it sound like it was the wrong number wow
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Resolved
Dannie Okj

Resolved: A Misleading company!!

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Updated by user Sep 16, 2018

They never resolved this problem!!!

Original review Sep 16, 2018
I placed and order for two wigs and I waited for my shipping information for three days, well nothing came. So, I emailed them and they said that they was waiting for the wigs to come in, so I knew they was up to their scamming ways again. I said just refund my money, they replied back that they couldn't because the order had going out to their warehouse ( more like basement) so it wasn't anything they could do! Then I went in my PayPal account to cancel my order, but for some reason I couldn't. Then I immediately called PayPal. The nice lady that I spoke with was very compassionate and told me don't worry you will get your money back, because she is going to call them as soon as she gets off the phone with me. A little later I checked my emails again and the con-company had sent me a notice that they had issued me a full refund! They also included a message that they didn't have the unit that I requested and there is no substitution for the unit. So, that tells you that they will take your money, knowing full well they don't have what they are advertising and then you order it and they will probably send you something else, just so when you return it you might get some of your money back or none of it back!! Ladies I suggest that you get you a PayPal account and when they pull them scam games, you can get your money back. One thing about PayPal they don't take no mess neither way. PayPal is the middle person, they pay out of your money ( debit or credit cards) and nobody that you order from will have access to have financial information, only PayPal and that's the only way my family and I shop online. The girl on YouTube that Hairstopand shop always be sending FREE wigs to, she always get nice wigs to show, but when I/we order the same wig it's not what we get! I was foaming at the mouth to get the It's A Cap Weave H H Varentina wig in the same color that she had, but when I ordered that wig, they sent an entire different wig!! If that's not scam, what is? I have gave this company more chances that I should given them, but now I am through with this con of a company!!
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Cons:
  • Misleading
Reason of review:
Poor customer service

Preferred solution: Don't advertise what you know that you do have and stop selling poor quality wigs!!!!

Anonymous
map-marker Baltimore, Maryland

Very satisfied customer

After reading every single review I must admit I was very skeptical. I still decided to order, I must say I am very please with this company. My hair came in a very timely manner, customer service was very professional. I highly recommend this company!!!
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1 comment
Guest

Never ordered but after reading reviews never will. Where there's this much smoke be aware

Anonymous
map-marker Richardson, Texas

Finally

After contacting paypal, I finally received my order. Product was what I ordered and I am happy about that. Overall customer service, not happy. I still will never order again from this company.
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Reason of review:
Poor customer service
Dannie Okj

Didn’t measure up.

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I order the Human Hair Beshe Suri wig in 1/B and it was decent. Now that we are approachingfall, I wanted something in wine or burgundy. I went back to get the same unit in DXRDWN/99 and I’m so dissatisfied with this unit. It was a very smelly unit, so I had to wash it, then it shedded like mad, now that it’s dry, the cap is much smaller on this unit, the curls is gone and it’s not mixed throughout, the 99J is only in the lower back part of the unit. I will not recommend buying this unit in this color. These wig manufacturers need to do better when making wigs, stop using poor caps, poor quality hair and make sure the wig can fit correctly and not too little and not oversized.
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